Refund Timeline & Policy

Effective Date: 03/08/2025

Zefender Innovations Private Limited follows strict quality inspection and testing procedures before dispatch. As our machines are custom-built, made-to-order, and manufactured specifically against customer requirements, the following policy shall apply.

• Refunds are not applicable after order confirmation, commencement of production, procurement of materials, fabrication, customization, or assembly.

• Cancellation requests submitted before production begins may be considered at the sole discretion of the company and may be subject to deductions towards administrative, design, procurement, and processing charges.

• Returns shall be accepted only in cases of verified transit damage, provided such damage is reported within 48 hours of delivery with supporting photographs or videos.

• Returned products shall undergo a complete technical inspection. The company reserves the exclusive right to determine whether a product is eligible for repair, replacement, refurbishment, goodwill compensation, or rejection of the claim.

• Any acceptance of a returned machine shall not constitute an admission of liability or create an automatic obligation to provide a refund, buyback, or compensation.

• Used, modified, damaged, rusted, water-exposed, improperly stored, or unauthorized repaired products shall not qualify for refund or warranty unless expressly approved by the company in writing.

• Approved refunds, where legally applicable or expressly authorized by Zefender Innovations Private Limited, shall be processed within 7–10 working days after successful verification and approval.

All refund, cancellation, or return requests must be submitted in writing to zefender.india@gmail.com.